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FIREHOUSE MOVERS
2535-B E. State Hwy 121
Suite 140, Lewisville, TX 75056
Phone Number: 972-412-6033
457 FM 2264 Suite D30
Decatur, TX 76234
Phone Number: 817-440-6009
Email: info@firehousemovers.com
Google Rating
4.9
Based on 848 reviews
Firehouse Movers
4.9
Megan Bradshaw
02:59 03 Jul 22
This company has helped so many of our clients in the past, and every time was a smooth process. We recommend them on our vendor list and haven't heard an unhappy review yet!
Richard Phillips
23:09 29 Jun 22
Showed up on the three gentlemen got straight to work and wrapped everything to keep it safe and worked hard moving everything until it was stored on the trailer definitely would recommend this company for all you moves
Brianna Serrano
11:45 29 Jun 22
They handled my partner and I’s move so quickly and efficiently!! Everyone who witnessed them in action was super impressed!! And they were very friendly and funny!! If you ever need a moving crew I highly recommend!! Great price for great service!!
Janice Cassell
23:08 28 Jun 22
Very nice customer service. I will schedule my next move with this company.
Adam Fiske
17:25 28 Jun 22
Words cannot express my satisfaction with Joseph and the crew that was here for my move. They are a tremendous asset to your organization and represented your company extremely well. You should truly be of these men and the value they contribute to your company. Being a Veteran and moving for 20+ years, this BY FAR was the absolute BEST experience that I have ever had with a moving crew. Please ensure this crew is praised and recognized for their integrity, perseverance, and their ultimate supreme EXCELLENCE.
Kasey Swackhammer
14:51 28 Jun 22
We have moved ELEVEN TIMES in the last 21 years. The last FOUR moves being in the past 7 years within the Prosper/Plano/Sachse area. We have done some SERIOUS MOVING (locally, interstate, and internationally). BY FAR, THE BEST MOVING COMPANY WE HAVE EXPERIENCED! HANDS DOWN!!We had a 4450 Sq ft single story home in Sachse. We received several quotes from moving companies (all with ratings no less than 4.5 stars). In the end, we decided on FIREHOUSE MOVING COMPANY.Highlights of why we LOVE this company:1. PROMPT RESPONSESAny questions were explained, concerns were discussed, communication throughout were effective and very easy.2. DELIVERED AS 'PROMISED'Day 1, JESUS and his team (of THREE!) came (on time!) and packed WITH EXTREME CARE and EFFICIENCY. I was initially worried that a team of three would not be sufficient to pack all the"little stuff." I was wrong.Day 2:In the morning, there were 2 trucks and 6 men to wrap, pack, box and scan the rest of my house - furniture, lamps, mounted tv's, wall art, pool table, theatre chairs, projector, media equipment, etc. They scanned every item into inventory with pictures! We have A LOT of really big pieces of expensive furniture and I could tell they appreciated and cared how everything was wrapped and protected. (I requested the same team to come back to finish my move). A third truck came later in the day to keep the process flowing and moving. We ended up with four trucks carrying everything in our home (attic, garage, and yard, too) to their warehouse. Incredibly, they were able to complete the packing and moving into the trucks by 4:30-ish. The team NEVER showed down!! We received a second call to let us know they had completed the inventory from the trucks into their warehouse, around 6:30-ish.In the end, they were able to complete our massive move in 2 days! All other moving company in the past took at least 3 full days, some even four days! I watched Jesus and his team work NONSTOP... they worked quickly, but carefully.3. THEIR QUOTE WAS RIGHT ON!Firehouse is VERY COMPETITIVELY priced. What we paid was within the quote given to us. No surprises whatsoever!4. ALL THE EMPLOYEES ARE SUPER FRIENDLY AND CARING! Everyone is great at Firehouse. I can vouch for the work ethics of Jesus and his first team (Pavel and Anthony) based on my own experience.This company has great moral values and work ethics! I HIGHLY RECOMMEND... DO NOT HESITATE AT ALL!! I hope this helps review helps others make a great choice with less stress.
Scott Hurst
23:05 25 Jun 22
This is my third move with them and they continue to meet and exceed all my expectations. Our move today was in the blazing heat and they never stopped. Loaded and unloaded a three bed, two bath house with garage in under 4.5 hours. I would absolutely recommend them to anyone looking for moving help!
Joyce Cabal
01:16 25 Jun 22
We all know how excruciatingly difficult it is to move. Well today Firehouse Movers made my move the most pain free moving experience. They showed up on time and were exceptionally polite. The 3 man crew worked non-stop, did not take any breaks, and never once stopped to look at their phones. The temperature soared to over 100 and they worked fast and efficiently. I was amazed at how they all kept their positive attitudes and professionalism through such back breaking work. I will be telling everyone I know how great this company is. Bravo Firehouse Movers you are the best!
Rick Storm
19:54 24 Jun 22
These guys don't know how to drive and just cut us off and put us into a ditch almost because the the lane they were in was merging with our lane and they're supposed to slow down instead they decided to cut us off while we were side by side. I would not trust this company to be responsible and professional with your moving services if this is the attitude they have on the road I wonder how they actually feel about moving things for people. Lots of people pretend to be nice to get your business but they show their true face when nobody is noticing them or trying to give them business.
Fereshteh Ariz
21:56 22 Jun 22
These people were on time, professional, respectful, careful and very kind. They protected my new stair case, not a scratch on my walls nor on my hard wood.I had a very very small Crack on my patio chair. Within one week they send a very professional carpenter to my house to Fix the Crack. I can't even tell where the Crack was.Their agents on the phone were also very responsible and curtious and knowledgeable.I VERY STRONGLY RECOMMENDED FIREHOUSE MOVERS.
Dee Diva
16:30 20 Jun 22
The three guys that moved me were absolutely wonderful. Very polite and fast. Very respectful of everything that I had even though it wasn't worth much it was to me. If I ever have to move again, which I hope I never do, I will definitely be using them
Linda Schimmel
10:29 18 Jun 22
This was the best move ever. I have used Firehouse Movers before and they did not disappoint me! You get three guys and they worked hard. With this heat, I provided them with cold water and coke. They took special care in moving my furniture. And don’t forget to tip them! They deserve a great tip.
Andrew Cheramie
23:58 17 Jun 22
Moving sucks! These guys were absolutely outstanding and super professional. If I have the misfortune of moving again I will not hesitate to use Firehouse.
Leah McEachern
16:02 17 Jun 22
I’ve never used them but I never will. They parked on a street and blocked the entrance and exit for everyone who lived at the apartment complex. No one could get in an out for over an hour. People were watching and asking them to move they ignored everyone. Extremely unprofessional and rude.
Kathy Paulk
18:40 15 Jun 22
Firehouse movers are the best movers I’ve ever used. They are professional, very careful with my furniture, work fast and efficiently, and are just a great bunch of guys. I used them to move my furniture from one home, to storage for a month, then to my new home. Their prices are good and their work and organization is excellent. An added benefit is that I support a good, local business.
Mike Callan
18:29 15 Jun 22
UPDATE:After speaking with Firehouse’s VP of Operations, I have decided to change my review. He called and actually wanted to hear about what happened and try to remedy it. He explained their processes and some issues with proper training that are all now being addressed. I appreciate the fact that they cared enough to reach out and try to make this situation better.I was comparing different companies for our upcoming move. Most were quoting around the same price, but Firehouse appeared to be the favorite. Their service and quote appeared to be the best (a quote around 1500-2200). I was excited to see what appeared to be a christian ran company taking care of people in their moves. In further research I found out that Texas requires a "not-to-exceed" quote or an exact price quote for movers. When I called my rep and asked them about that, I was informed that they do not provide that. I was concerned. I then emailed them with a quote (and link) from the Texas DMV site stating they are required to give that. I then received an email back a day later with a "not-to-exceed" quote. Their not to exceed price was 10K. This is at the very least a shady and terrible business practice. Be warned and be on the look out before using them.
Toni Wright
20:31 14 Jun 22
The crew was extremely polite and courteous. They were careful with everything, not to mention quick and efficient even in 100 degree weather. I was stressing out just thinking about trying to move from a third floor by myself, but there was no need. Thanks for being a great company! From start to finish, a great experience.
Angela L.
18:35 11 Jun 22
This is the best moving company that my husband and I have ever used! They are very nice and professional and thorough and do everything you ask! Don’t hesitate to call them because even the receptionist is nice! I look forward to doing more business with them!
Christine Esch
13:44 07 Jun 22
The movers were efficient, flexible and professional. We will be using them again.
Jimmy Neutron
14:14 02 Jun 22
As a veteran, I selected Firehouse Movers as I wanted to support their cause. I wanted to be supportive after reading Brian and Nikki's backstory and Philiosophy; and I felt like I had used them before. However, my experience the last two days have been concerning. I have a move scheduled tomorrow, and will move again in six months. The greater issue is I do not know what time they are showing up as they do not give estimates. So, I have decided to take off the entire day so I can be ready for the 30-45 minute window when they are on their way as instructed. I considered two other companies that were cheaper and that also gave a window of arrival, but I decided to pay more due to the reviews and company history . The other companies gave me an estimate when they would arrive, but I was not aware Firehouse Movers does not give estimates as I have been told in text and over the phone. I was not aware until after paying for the initial deposit; which is non refundable within 48 hours. Although, I attempted to cancel Tuesday at 1:45pm; I was told I could not as it's a 48 hour notice (although there is no estimate given for arrival). I asked if they could give me a 2 or 3 hour window so I can plan my day; however, they would not. I will try again in the morning, the day of the move; as suggested. Time is money, and the cost to use Firehouse seems greater than the initial estimate.Although, we are off on the wrong footing, I'm hopeful for a smooth move and I will also document on YouTube regarding my experience. (Will update my review after the move.) (Edit: Not deposit, but cancelation fee. I called as requested by the response below, but no one answered so I left a message.)
RENTSDU
14:27 01 Jun 22
Great service as always. Used them 3 times in the last 12 years or so. Can't say enough great things about them.
Jamie Hutchins
00:34 28 May 22
The firehouse moving team was punctual, courteous, and efficient! I 150% recommend them for any moving needs. They were awesome!
Amy Brown
16:29 27 May 22
We had an excellent experience with Firehouse Movers! Superior front end customer service. On time, diligent and friendly moving crew. They even beat the time frame and quote we were initially given and were so honest and fair! We would highly recommend Firehouse Movers to anyone!
Jay Palmer
01:11 24 May 22
Great service very professional and friendly. Was able to book move with less than 24 hours notice. On time and keep me posted on progress. Many thanks
Cassie Tucker
17:26 21 May 22
These guys were hands down the best! Mark, pavel and tracy made a GREAT team and were so fast, courteous, respectful of my things. Move was incredibly smooth! So grateful!
Bryan Lortie
16:46 21 May 22
Absolute pros from start to finish. Elizabeth was very cordial and thorough while scheduling our move and explaining their offerings, and Jesus and team provided an immaculate service.
Macy Dukes
15:18 21 May 22
This was my first time hiring a moving company and I'm glad I chose Firehouse! Every staff member I interacted with was courteous, professional, and very responsive and made scheduling my move simple. The moving team was extremely efficient and kind. They were done in just a few hours and were very easy to work with. I highly recommend Firehouse Movers and know I will be using them for any move I may have in the future.
Tosha Fite
02:07 20 May 22
Firehouse movers were absolutely wonderful! I could not have done all I had to do without the Firehouse crew. They were on time, professional and very accommodating. There wasn't anything that I asked of them that they were not happy to do. My move was a bit complex and they were able to do everything I needed done. The guys know their job, they are definitely professional movers, you can feel safe that your valuables will be handled with care. Looking to move, you can't go wrong choosing Firehouse Movers! During a time when customer service is at an all time low, Firehouse Movers has renewed my hope that there are companies still in the business of providing excellent service!
Becca Davison
16:56 18 May 22
This was the easiest move I’ve had because of these movers. They were on time, professional and worked hard. They took great care to make sure nothing was broken or damaged and I would use them again anytime.
Teresa Moon
22:26 17 May 22
We had a top notch move with Firehouse Movers. Israel was the team lead with two others on the crew. They worked fast and efficiently . We had them load up at one location , unload at new home, then go to our storage location and load up items and unload those items to our new home. You pay by the hour but they are in constant motion and worth every bit! I highly recommend Firehouse Movers . This was our send very positive experience with them.
Janel Hendrixson
18:07 13 May 22
Friday office move at 7am can be a challenge but we were met with three great men ready to get started. I was beyond happy with my moving experience! The move from the first office was a bit difficult to maneuver however they were skilled and precise moving all of our equipment and furniture. They never stopped and made sure nothing was left behind. Everything arrived in perfect condition! Would hands down recommend them for anyone's next move.
Dr.Rachel Washington
16:09 09 May 22
Great team very friendly and nice. They came in and worked quickly during the move.
Su Mcmahen
13:43 07 May 22
Firehouse movers did an exceptional job for me! I had lived in the house for 18 years and had accumulated so many things, like we all do. I had the items packed and firehouse movers came in in a very professional, organized, attention to detail, safe, and highly thought out way. They assessed the volume of items, wrapped, blanketed and combined my belongings, loaded them into the trailer with precise design not wasting a square inch of space and made it all happen perfectly! I cannot rate this company high enough! The communication was impeccable, they arrived exactly on time, and were positive, smart, caring, and very goal oriented! I would not go with any other company to move my belongings! Fire house Movers- has the highest rating from me! A++++++++
Jason McGowan
16:51 05 May 22
The guys really hustled, and we got the move done in as little time as possible. It was a great overall experience, and we will use them again.
Cynthia Sullivan
01:09 05 May 22
I have been using Firehouse movers since 2010. They are extremely careful with my furniture. Having 3 person crew makes it easier if disassembly and reassemble of furniture is needed because the other crew can keep working. I highly recommend them.
Keena Frazier
17:55 03 May 22
Movers were timely, friendly and eager to help us in any way! They took very good care of all our stuff!
David Carver
15:10 03 May 22
We used Firehouse for our move a few weeks ago. When we initially contacted them, we provided a full inventory of the items in our house and how far we would be traveling to our new house, and were given an estimate of 3.5-5 hours to complete our move. Unfortunately, it took a good bit longer to move everything because we were given a quote based just on the size of our house and not the inventory we had provided.When I initially reached out to them about the time difference, they weren't very responsive and basically said “you had more stuff than we realized so it took longer”. However, once I finally got in touch with the right person they were apologetic for not initially handling the situation appropriately and were very professional.The movers did a great job on the day of our move and once it was all said and done, management did a good job handling the incorrect estimate we were given.
Justine Rene
17:13 02 May 22
I used Firehouse Movers to move from Carrollton to Weatherford. They were very quick, very polite, and engaged in conversation which I like. They were on time. Not one thing was broken. The company called me a couple of times a few days before to confirm everything, so I knew they would be showing up. I highly recommend them.
Michelle Bettarelli
22:19 29 Apr 22
We used Firehouse Movers today and while the Movers were efficient enough and had everything done in less than 3 hours, there was an incident that occurred that caused me to leave negative feedback on their survey. Within a few hours we received a phone call from the manager to discuss our feedback. He apologized profusely and assured us that this is not how their guys are trained and will make sure it doesn't happen again. He really wanted us to be happy with the service and went out of his way to call us. We really appreciated that gesture and because of him, we will definitely be using Firehouse Movers again if we move. We honestly didn't expect anything beyond that phone call, as that was unexpected and appreciated enough, however, a few hours later we received a Tiff's Treats package at our door!! That was definitely above and beyond!!! Thank you, Firehouse Movers!!!
Ramesh Krishnamurthy
20:41 29 Apr 22
We recently moved from Dallas to Lewisville and we hired Firehouse Movers. The entire process was seamless, right from the application, to the prompt response to the scheduling. Liz calling me within 1 hour of my application submission, heard us out, understood our requirements and provided estimate options. There was no pressure and we were given ample time to make an informed decision. Firehouse Movers provided regular updates to ensure we are ready for the day of the move. On the day of the move, the three moving crew took excellent care of our items and worked expeditiously. Kudos to the team as our Dallas home was a 3 story townhouse. This moving crew is the best we have encountered hands down! We highly recommend Firehouse Movers and would certainly use them again! They deserve more than the 5 stars! Thank You again for a job well done!
Johan van Niekerk
14:02 29 Apr 22
Jesus, Pavel, and Daniel are awesome and provided outstanding service! My move was done fast, efficient, and with the utmost care.If I ever have to move again I'll only call Firehouse Movers!
Adara Phoenix
18:45 28 Apr 22
Exceptional service! Very professional. Careful with our items will definitely recommend them made our move seamless!!! A++++
Cheryl (DrC)
18:32 27 Apr 22
Mr. Vega and crew handled my items and home with such care for detail! Not a nick on anything, set up everything efficiently and made sure to ask where to place items. Super professional. Uniformed. Highly recommend!
Brandi Crews
12:03 24 Apr 22
Firehouse Movers did a fantastic job at moving us into our new apartment! Rhomonte was the crew lead and he was very communicative, polite, and took a lot of pride in his work. He, Logan, and Anthony took great care of our belongings and were very professional. They made sure that everything would fit exactly how we wanted it and that everything was protected from one place to another. Their motivation and positive words of affirmation towards one another kept the mood light and fun when moving is known to be stressful. If you want a stress-free move that is well done, this is definitely the company to use. We will definitely be calling Firehouse Movers the next time we move!
Pam Haston
15:51 20 Apr 22
Excellent customer service, respectful. Showed care towards my belongings. I would definitely use again.
Orren Stein
18:56 19 Apr 22
Dustin and his team were right on time, personable and hard working. Extremely efficient and would definitely use them again and again!
Chris Johnson
00:26 19 Apr 22
Israel and his crew were very professional and treated our belongings and furniture as if it were theirs. We will highly recommend them in the future to family and friends. Thank you and great job guys!
Cre Reed
21:22 18 Apr 22
My movers with Firehouse were awesome. I was already stressed because I used a different mover prior to this move so I was a little skeptical. The movers with Firehouse showed up on time, handled my items with care and were very professional. They were organized and didn't waste anytime at all. Will definitely use Firehouse again for any move in the future!
Jeffrey Garlisch
19:48 16 Apr 22
3rd time using these guys, super quick, transparent about their pricing, cautious with your items. All good in my book!
Heather Leibowitz
15:11 16 Apr 22
I absolutely loved my crew!! 3 gentlemen came-- They were fast, efficient and friendly.Rhomonte was the team lead. He was the most polite man and a great leader of the team.Taiwan (spelling is wrong) was the packing load master!! I thought I was going to have to make some touch decisions on what to leave out of my PODS. Well not only did I get all my things in... I got MORE!! I also had plenty of space left over. Its like he saw my things and immediately knew in his mind how it was all going in. A true talent.Anthony was the 3rd man of the team. He was new and a very hard working learning the ropes of the job.The office staff was great too answering all of my questions and they were very organized which is something I truly appreciate.I loved them all and I highly recommend Firehouse Movers!!
Claude Blackwell
14:45 16 Apr 22
From setting up the appointment to the announced arrival of the crew communications were outstanding. Calls, emails, text all served to make for a smooth move.The moving Crew leader came in asked for a walk through of what was to be loaded. They work non stop from arrival time to load finish. It was the same for unload.The only improvement that I would suggest is that the boxed stuff for a room go on before the room furniture. That way you get furniture in place & then the boxes can more accurately be dropped in correct rooms.Overall very pleased with efficiency, product and price. Hopefully this was my last move ever, but highly recommended.
Alexandria Watkins
15:55 11 Apr 22
Very pleased with the movers and the move. The movers were very efficient, timely and respectful. Will definitely be using Firehouse Movers for my next move (big or small).
Ryan Bowers
01:01 09 Apr 22
Firehouse Movers are amazing! Great communication. Crew was very thorough with packing and moving belongings. Would DEFINITELY recommend and use again in the future!
Scott B
19:16 08 Apr 22
Lots of communication and due diligence up front and movers were on time and professional. Felt like I could trust them.
Gina Waterfield
21:00 01 Apr 22
Excellent service, detail oriented and courteous! Will use Firehouse Movers again, and highly recommended! From the friendly front office assistance to the moving team, the entire experience earned a five star rating!
Tracy McGaw
18:50 31 Mar 22
Excellent moving company! Extremely personalized service and willing to go to the extra mile for a difficult move. Truly professional in every way. Polite, accommodating, safe and reliable. Wouldn't ever move with anyone else. WONDERFUL COMPANY! WONDERFUL STAFF!
Carlyn Mumm
04:04 31 Mar 22
I’ve hired firehouse movers twice now and have been incredibly impressed both times. My latest move was a challenging one as the elevator at my building stopped working halfway through the move- with an 11th floor apartment. The team was communicative, cooperative and patient and both the on site team and offsite supervisors were incredibly reassuring as they knew we were under a time crunch to get on the road and move across the country. Fair pricing, great attention to detail, caring with high quality furniture (they wrapped and packed a 4x7 foot mirror!). Would recommend to anyone in the Dallas area.
Lanell Byerly
18:44 30 Mar 22
I have been in real estate for 34 years and this was absolutely the best move I have ever experienced! My movers were Chris, Oscar, and Philly. They were proficient, very kind, concerned about every single box placement, cautious and expedient! I will refer them to every single client I have. Thank you guys for an excellent experience and many blessings to you and your business!
Adam Meyers
01:37 28 Mar 22
They did everything just as stated and the price was great. They were careful in going up the stairs with large pieces and extremely polite throughout. I would use them again.
Lauren Bell
19:19 25 Mar 22
Our move from scheduling until locking up the truck was so refreshing and painless! Jesus’ crew was kind, hard working and so careful with all our items. I cannot recommend them enough!
Edison Grant
14:07 24 Mar 22
Such an amazing experience from the initial customer service with Liz to scheduling to the actual move. The guys were very professional and extremely careful with our things. Even so, they worked fast and efficiently. It was well worth the time and expense to hire them. I highly recommend them and will use them again!!
Emily Jacob
20:34 22 Mar 22
We didn’t have a single complaint. Our movers were so efficient, professional, and quick. Scheduling our move was also amazing - they take the stress out of moving.
Jamie Morgan
19:32 22 Mar 22
This was my first experience using movers and the three guys that helped me did a great job. They were efficient and worked like a well-oiled machine. It helped make my move less stressful.
Grant Collie
20:51 19 Mar 22
These movers are very good at what they do. This is the second time we've moved with them and both times they were very efficient and professional. On top of that their pricing is very fair. Expect to be done with your move faster than you think with these guys.
Adriana Hill
19:31 14 Mar 22
Quick, accommodating, professional! Best move experience I’ve had. Will be the only movers I use and refer to!
Deb H
12:31 07 Mar 22
After a disastrous local move four years ago by another company, we decided to use Firehouse Movers this time based on excellent reviews. The team led by Jose was great! They took care of our belongings, were so professional and friendly. I would never use another company to move again.
Debra Harper
12:17 07 Mar 22
After a disastrous local move four years ago, we decided to use Firehouse Movers this time based on excellent reviews. The team led by Jose was great! They took care of our belongings, were so professional and friendly. I would never use another company to move again.
Bob Ogle
14:51 06 Mar 22
There's a reason why you're seeing all the five-star reviews. We used them for moving furniture out of house for flooring installation, then moving it back in afterward. Prompt, courteous, friendly, flexible and (above all) careful. That applies to both office staff and the guys who came out for the move. It doesn't get any better than this.
Gina Milesi
19:34 05 Mar 22
Used firehouse movers and they helped make our move as painless as possible! Very good communication and prompt service-would definitely recommend!
mary atkiels
23:21 04 Mar 22
Our move today was a great experience.The crew was great very professional, courteous and super respectful of propertyI can say … outstanding job!!!Definitely recommend this company!
Jeff Schwartz
17:51 04 Mar 22
I'm not sure which office my crew came from but they were amazing. Professional, courteous, and friendly. I watched them actually jog back into the house over and over after carrying stuff out to the truck. It's been about two weeks, so I hope I get the names right because these guys were true, legit rockstars. Julio(?) Dillon and Pavel were all awesome. They took amazing care of my things, not a scratch or dent to be seen! The office folks were also so friendly and helpful. I received multiple calls leading up to the time to remind me and see if I had any questions.HIGHLY recommend!
David Parker
16:40 26 Feb 22
The 4 man crew was very professional and courteous. Went above and beyond normal customer service. If we need to move again we will use them again.
Satish Chandrasekaran
16:45 24 Feb 22
Firehouse movers helped me move locally in Frisco TX. They have been amazing, right from how they estimated my move, to being flexible when I changed my move date, and then on the big day, showing up on time, working very professionally and doing a flawless move. The crew were cheerful, professional and ensured that they took care of all my valuables and ensured that the whole experience was as stress-free as possible. Highly recommended
Scott Cornell
15:02 23 Feb 22
Horrible experience with this company. They said they would be at my father’s house to move him at 11a Saturday. They never showed and called at 5:30p stating they couldn’t do the move until the following Monday morning. Unfortunately my father had to be out of the house he sold by Sunday. Terrible customer service. I’ve personally moved over 15 times, mostly military and this has been the worse experience by far.Update: Owners contacted my father to apologize for the communication issue on the day of the move. I appreciate them taking ownership of the issue. I’ll change my rating to 3 stars because they acknowledged the miscommunication.
KeithW123 W
12:39 23 Feb 22
The Lewisville team were on-time, efficient, and professional. They took no breaks for lunch or rest and finished the job in about 1/2 the time they had estimated. They carefully wrap all delicate furniture, shelving, TV's, and other items and showed great care in handling all of our belongings.This is the second time I have used Firehouse Movers, and I strongly recommend them.
Darren Williams
13:02 17 Feb 22
This was a great experience! Everyone was great from scheduling to the actual movers. Fast, effective, friendly and helpful. I chose the “by the hour” option for our move, and they were so fast… never stopped moving from start to finish. Actually finished in less time than we expected.5 stars!!!
Steve Rand
17:53 15 Feb 22
The guys got here on time and worked hard, efficiently, and quickly. They took care of our furniture and made sure that it fit perfectly into the storage unit. I will definitely use them again.
Sayee Challapally
22:52 14 Feb 22
They were responsive, timely, effective, efficient, professional, courteous and cheerful and did a great job.
Shane Summers
21:57 12 Feb 22
Best movers I have ever used for a local move! My movers, Rhomonte, Jackson and Josafat were professional and very efficient with the move finishing under the time quoted (which is always a pleasant surprise).
Sarah Eck
19:59 12 Feb 22
Alex and his team were awesome. Super kind, efficient, communicative and easy to work with. They took excellent care with our items and worked quickly. They were understanding as we made decisions on the fly as to where things should go. Elizabeth was fabulous to work with in getting everything scheduled and set up. Everyone was a delight to work with and we would hire Firehouse Movers again in an instant. Highly recommend!
katherine logan
23:14 07 Feb 22
Good communication; arrived on time and ready to go! Professional, Organized and Speedy! Hard Workers! Fun guys. Loaded my storage unit "thoughtfully" according to my needs. I will use them again for sure. Pricing fair also.
Roy Garza
21:41 03 Feb 22
With an Ice storm coming Firehouse contacted me to reschedule. My lease would expire Friday and we need move out quickly Firehouse, moved the date to help accommadate from Friday morning to Wednesday afternoon due having to reschedule those days. The crew was professional and worked quickly. The gentleman I assume was the Job Foreman (Israel) was courteous and finished in just under the time allotted. I plan to use them in the future and will recommend them to everyone. Excellent Company
Dean Ramey
14:15 03 Feb 22
I got stiffed by a similarly named moving company. I contacted Firehouse Movers and they were able to get me moved the next day. They showed up on time and took very good care of my belongings. I give my highest recommendation to Firehouse Movers.
Christopher Thomas
05:21 30 Jan 22
2nd time I have used them and both moves were extremely pleasant. Different crew for each move and both crews were equally professional, careful, and fast. Definitely recommend.
Elizabeth Raymond
13:42 27 Jan 22
Firehouse movers has moved us twice and both times they were professional, respected our masking preferences, and took really good care of our stuff and the house we moved to. They are popular, so make sure to book your move in advance, especially if it's long distance.
Althea Sullivan
22:08 25 Jan 22
Best moving company I have ever used. They called to confirm move then called the day before. They were on time exactly as promised. The 3 man crew was quick and experienced. The crew members were nice and friendly. I would highly recommend them for your next move.
Sonja Little
17:35 25 Jan 22
First time using a professional moving company. And they made this as pain free as possible. I was moving 2 one bedroom apartments on the same day. All the units were upstairs including the new unit moving too. And they did it all with a crew of 2 due to 3rd man out sick. And Chris & Alex were the BEST crew!! They were so nice and respectful. And these young men hustled! They took care not to damage things. And not make to much noise since 7am is early for Saturdays and sleeping in time for neighbors. I was kept up dated on everything from the time I booked until the young men left. I will be calling Firehouse Movers on my next move.
Joe Rex
17:41 21 Jan 22
Made moving painless! Super professional and accommodating. Highly recommend. Oh yeah, Herman rocks!
Rick Charter
01:59 21 Jan 22
My wife and I recently were recently moved from Ft Worth to McKinney by Firehouse Movers Lewisville. Our packing and moving crew was without question the best we have ever encountered. Julio, Brandon and the rest of the crew were efficient, careful and courteous throughout a very long day.The cost of our move was also quite reasonable, especially when you consider this move was from a large three story townhouse to an even larger two story home -- and the move was accomplished in a single day.We would not hesitate to recommend Firehouse Lewisville to our friends and neighbors. They did a superb job for us.
Laurie McDonald
20:27 18 Jan 22
This is the first time that I have used a professional mover. This was something I was doing on my own for the first time also. From the first call to schedule the move, until they offloaded and set up all my “stuff“ (which was a completely full trailer), they were AMAZING! At one point during the conversation with the lady who scheduled my move, I made a comment about being nervous doing this on my own. Without missing a beat, she said “no you’re not, you have us!” The movers who moved me were Mark V., Patel, and Diego out of the Lewisville, Tx office. These guys were amazing! They were so patient with my questions and so very polite…ALWAYS responding with a yes ma’am or no ma’am. Many times in male dominated businesses, men have tried to take advantage or speak condescendingly to me …not any of these guys! And for that, I give them mad respect, because they respected me. I will definitely do business with FIREHOUSE MOVERS again. Honestly, I have not even one complaint! I will be taking time out of my schedule to post this review wherever reviews can be posted…Firehouse Movers is just that good!
Samantha Butler
21:07 13 Jan 22
Pro's: 1) Admin staff was friendly, easy to work with, and communicated well. 2) Affordable.Con's: 1) Lack of consistency. Clear from reviews that it is hit or miss whether you'll get a talented professional or someone who doesn't care. 2) Lack of response after the move is completed. Put in a request for a claim and it's been months of battling and I keep sending a request for an update but suddenly no one is responding to me.Of the four movers who packed our things, three of them were clueless or careless with our belongings. I opened a box that had some tupperware on top and then our "sharp things kitchen drawer" tossed about in the rest of the box - dozens of knives and sharp kitchen utensils with no wrapping or padding just loose in a box. I opened a box where our outdoor children's scooters were found wedged against our indoor wall decor (broken). They broke our outdoor furniture, damaged our indoor furniture, ruined a lot of wall-art, and improperly packed so many things. We needed to move our belongings into a storage unit temporarily and they moved a fridge/freezer and an upright freezer but did NOT leave the doors cracked for air or properly situated so when we retrieved them from our climate-controlled storage unit, they were *destroyed* due to the intense amount of mold. Anyone in the moving business knows you can't store a fridge that way. They ruined a $4k fridge and a $600 freezer, in addition to a lengthy list of other items. Unpacking everything they packed has been full of shocking surprises. I paid someone to pack because I HATE packing, but at least I know *how* to pack and clearly the people we paid do NOT. The company has no desire to make it right based on the lack of communication after making our claim.Word of advice: If your insurance company tells you they cover your belongings and you don't need to pay a moving company extra for their insurance - don't believe them. USAA failed to inform us that anything damaged by a person paid to pack our belongings, and anything that has mold on it, is not covered under our insurance policy. Insurance covers things like stolen property, the moving truck catching on fire or getting into an accident, and natural disasters destroying your stuff in move - but if a person screws up, insurance does not cover it.Would not recommend this company to anyone EVER.
Douglas Peyton
22:16 12 Jan 22
These guys did a great job!!! Super efficient and friendly. Highly recommend.
Elizabeth Ellis
21:26 12 Jan 22
What a great move! These guys were fantastic! I did my own packing (only because we were downsizing and I had to sift through my things) but every single thing arrived unscathed. Not a chip. Not a crack. Nothing missing. Super polite. Fast. I had some refreshments for them and they were full of praises! I would recommend them to anyone and everyone! I hope I don’t move for a long time, it’s exhausting. But, in a heartbeat, I would book this mover. Kudos to Mark, Dillon, Tay, Jesus, and, I think his name was , Mel??? Please, Firehouse owners, check the records, and give my team a pay on the back!
Vickie Beaver
15:31 11 Jan 22
We had to move our stuff out of the house in order to have our floors replaced. Firehouse movers brought out a pod for us to move our stuff into. They do offer moving services to move your furniture but we have several kids that could do it for us. Firehouse movers made this a very easy and painless process.
Craig Sacks
01:27 09 Jan 22
Sorry I didn't do this earlier! Back on January 25, 2021 I had Firehouse help me move from Dallas to my home in Fort Worth. They were fast, very careful, double checked everything, put everything where I wanted it, etc. Excellent service and I got it for a very respectable price. Definitely would recommend!
Katherine Vedda
18:34 31 Dec 21
Speedy, friendly service. Hopefully we won’t have to move again, but if we do, we will call again!
Hannah James
16:17 31 Dec 21
Our first time hiring movers and we had such a wonderful experience moving into our apartment! We will definitely be using them again once we move into our forever home!
Katie Andrews
01:24 31 Dec 21
Jay at FireHouse Movers was amazing. He is Knowledgeable and kind. He saw that my son was interested in what he was doing so Jay took time to explain and show him what he was doing. Great company, great people.
Jason Alvarez
17:28 30 Dec 21
Second time using Firehouse Moving Company and they are AWESOME! I can’t stress it enough, these guys are professionals who know what they are doing. One hundred percent recommend their services.JasonForney, TX
James Ballard
01:32 29 Dec 21
The guys have always been very respectful and honest. They treat you like family and work hard all the time. You will be very proud when you hire them. You won’t be let down. Thank your so much
DENNIS Thomas
03:00 24 Dec 21
We had a three-man crew that worked their butts off. But did it with grace protecting all of our belongings. They packed their truck solid without damaging anything, best movers I have ever used!Also, the office was awesome too! Quick with their quote and they kept me on schedule!Great people all around!!!
Sean Hoover
23:49 22 Dec 21
I've used MANY movers over my career. Firehouse Movers have been the best I've ever used. They were prompt, courteous, professional, efficient, and careful with my items. I felt like I was watching them move their own stuff. I hope to not have to move again anytime soon but if I do I'll be using Firehouse Movers. Great experience.
Iesha Negron
16:36 22 Dec 21
I absolutely loved my experience with Firehouse Movers. The Gentleman were Promt, Courteous & Very professional. I was worried that all of my things wouldn’t fit and I was reassured that they would take care of me & make sure everything I wanted to go was packed. I truly appreciate them so much. I wish more people were as understanding and professional as these guys. Thank you so much for making my move be a little more less stressful. God Bless!
Nicole Kelso
20:05 21 Dec 21
From the original phone call with Amanda to the completion of the move with the firehouse crew, everything and everyone was exceptional and professional. This company and the people truly care about making your move seamless and easy. I highly recommend Firehouse Movers and will use them again. Thank you
Eryn Smith
14:46 19 Dec 21
The crew arrived on time, worked so quickly and went above and beyond. Made the whole move so great!
Jackie Marra
04:03 19 Dec 21
The 3 men came in and we walked through to show them what was going. They wrapped plastic around corners of furniture to protect corners. They were very careful and kept a steady pace. They were very respectful and professional. Move was made in a timely manner and everything arrived in good shape.
Robert Mitchell
21:23 18 Dec 21
I googled moving companies and picked them because of the excellent reviews. They had excellent communication, showed up on time, worked very quickly, and the price was excellent too. My stuff was handled with care as well. I’ll definitely be using them again the next time I move and I highly recommend them!
Tom Adair
06:19 17 Dec 21
Of all the moves I've made, the Firehouse crew that recently moved me probably provided the best combination of traits that you want in your movers, i.e., safe/careful practices (i.e., wrapping and protecting furniture), efficiency, and honesty.
Kevin Bird
17:56 15 Dec 21
I’ve hired several movers over many apartments, and these guys were definitely top notch. Friendly, mindful of your items, and are able to be resourceful and figure things out when faced with logistical challenges. Couldn’t recommend more - a very smooth operation they have going on.
Elizabeth Sullivan
02:55 15 Dec 21
Cannot speak highly enough for the team that came out and assisted with my move. They were quick, efficient, and massively helpful. Would use again every time! Thank you!
Stephen Lines
01:12 12 Dec 21
Oscar and his team showed up promptly, took everything I needed and requested, packed everything efficiently and quickly. 2.5 hours later we were at our destination and unloaded. They helped me reassemble some things with no pushback. They were happy, friendly, great experience and would definitely recommend and use them again if I need to.
Thomas Baker
02:55 06 Dec 21
Very pleased with this move! Miguel, Javier and David were polite, attentive, hardworking, fast, personable and above all: careful. Highly recommend!
